Customer Care & Policies

Our Promise

CertiPro Home Improvement is a family-owned, BBB Accredited contractor in White Settlement, serving homeowners across the DFW Metroplex since 2019. We want every customer to know exactly how we work before they sign.

Payments

Most projects are paid in three equal parts: one-third deposit at signing, one-third when materials are delivered to your home, and the final one-third at completion. Larger projects may have additional progress payments, and small projects may be split 50/50. Your contract always shows your exact schedule, and we never ask for full payment before work begins.

Cancellations & Refunds

If your contract was signed at your home, or after we met with you at your home, you may cancel for a full refund until midnight of the third business day after signing, as provided by Texas and federal law. Your contract includes a Notice of Cancellation form explaining how. We do not order custom materials during that period.

After that, cancellation costs are limited to what your contract describes, generally our actual costs incurred. Patio covers, pergolas and enclosures are made to your home's measurements, so custom materials that have been ordered cannot be returned or refunded. Any unused portion of your payment is refunded within 30 days.

Warranty

We warrant all labor and workmanship for five years from completion, and minor repairs for one year. We also transfer every manufacturer's warranty to you, including Alumawood® and Equinox® product warranties, and give you the paperwork at completion.

Before We Build

Your price is based on a visual inspection and covers the work listed in your contract. If we find hidden damage or structural problems, we stop and get your written approval before doing any additional work. No surprise charges.

If Something Isn't Right

Call (214) 974-8375 or email info@certipro.pro. We respond within one business day and schedule a visit if needed. If we can't resolve a concern together, we're happy to work through BBB's dispute resolution process.